Head of OMNI

Join the Team at ABYAT - Your Gateway to Retail Excellence!

About us

Are you ready to be part of the largest retail store in the Middle East? ABYAT, spanning an impressive 22,000 square meters and offering over 22,000 products, is your one-stop destination for all things home improvement and more. From elegant tiles and captivating wallpapers to state-of-the-art lighting solutions and stylish kitchen fixtures, we pride ourselves on offering a diverse array of top-quality products under one roof.

Established locally with a vision for excellence, ABYAT has been setting benchmarks since its inception in September 2005. With an unwavering focus on our customers, we've crafted an experience that revolves around their needs, from our meticulously designed store layouts to our unparalleled service offerings.

Expanding beyond our roots in Kuwait, ABYAT is now making waves in Saudi Arabia and setting our sights on Qatar and the UAE. As we continue to grow, we're seeking passionate individuals to join our dynamic team and contribute to our journey of success.

Position: Head of OMNI

Location: KUWAIT Office

Type: Full-time

The Head of Omni will be responsible for leading and managing the omni-channel operations of the company. This position focuses on creating a seamless and integrated customer experience across all sales channels, including online, in-store, mobile, and social media. The Head of Omni will develop and execute strategies to drive revenue growth, enhance customer satisfaction, and optimize operational efficiency.

Responsibilities:

Strategic Leadership:

• Develop and implement the omni-channel strategy in alignment with the company’s overall business goals.
• Identify market trends and opportunities to innovate and stay ahead of competitors.
• Set and monitor key performance indicators (KPIs) to measure the success of omni-channel initiatives.

Operational Management:

• Oversee the daily operations of the omni business unit, ensuring seamless integration of all channels.
• Collaborate with cross-functional teams (e.g., marketing, IT, supply chain, customer service) to enhance the omni-channel experience.
• Implement best practices and processes to optimize efficiency and effectiveness across all channels.

Financial Oversight:

• Develop and manage the omni business unit’s budget, ensuring prudent allocation of resources.
• Analyze financial performance and identify areas for improvement and cost-saving opportunities.
• Drive revenue growth and profitability through strategic planning and execution.

Team Leadership:

• Build and lead a high-performing team, fostering a culture of collaboration, innovation, and excellence.
• Set clear performance expectations and provide regular feedback, coaching, and development opportunities.
• Ensure continuous learning and skill development within the team to stay current with industry trends.

Customer Experience:

• Advocate for a customer-centric approach, ensuring a consistent and superior customer experience across all touchpoints.
• Utilize customer insights and feedback to continuously improve the omni-channel offering.
• Implement strategies to enhance customer engagement, loyalty, and satisfaction.

Technology and Innovation:

• Stay informed about emerging technologies and digital trends that can enhance the omni-channel experience.
• Partner with IT and other stakeholders to implement new tools and technologies that improve operational efficiency and customer interactions.
• Lead digital transformation initiatives within the omni business unit.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Retail Management, or a related field; MBA preferred.
• Extensive experience in a senior leadership role within a retail, e-commerce, or omni-channel environment.
• Deep understanding of omni-channel retailing, customer behavior, and market dynamics.
• Proven ability to develop and execute strategic plans that drive business growth and profitability.
• Strong leadership, communication, and interpersonal skills.
• Analytical mindset with the ability to interpret complex data and make informed decisions.
• Proficiency in leveraging technology to enhance business operations and customer experience.
• Strong financial acumen and experience managing budgets.